Refund Policy

Refund Policy - the basics

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If the item arrives not as described, am I eligible for a refund?

Yes, if your item is not as described, you must report it to us within 12 hours after the item is delivered and schedule a return within the same day (unless requested otherwise by the Owner) to get a refund!

An item is considered "not as described" if:

• The size is different than what was listed

• The item is not clean

• The item has rips/stains/damage that was not described

• The item was hemmed/taken in without disclosure

• The item is bad quality counterfeit

Payment will be refunded to the original payment methods

My item doesn't fit me, am I eligible for a refund?

Fit-related refunds are at the discretion of the Owner. Some Owners are flexible and willing to offer full or partial refunds if the piece doesn't work for you. The next step would be to reach out to them for approval. Payment will be refunded in Credits

If I get a refund as a BULK BUYER, can the Owner still get paid?

If you get a refund at any point in the process, the Owner will not be paid for the item.

Where is my refund?

Refunds to your card may take 50 business days depending on your credit card provider. Refunds to Credits or your Account Balance happen immediately. Credits can be seen in the upper right of the My Closet icon in the app.

What is the difference between a cancellation and a refund?

You should cancel when-

• Your plans changed and you no longer need an item

• There is a clear lack of communication 

You should request a refund when-​

• An item is not as described/damaged 

• An item arrives late

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.